2017 Hyundai Tucson
Mileage
73,709
Service Date
8/28/2024
Services Performed
- THIS PART OF THE LABOR WAS NOT COVERED UNDER THE WARRANTY. THEY ONLY COVERED 1 HOUR OF THE LABOR. IAH HAS TRIED TO WORK WITH AMERICAN AUTO SHIELD BY REDUCING THE LABOR TO HALF. THE LABOR WAS REDUCED BECAUSE THE TECHNICIAN WAS HALF WAY TO REMOVING THE CAMSHAFT SINCE THE TIMING WAS BEING REPLACED. THIS IS THE PORTION THEY WOULD NOT PAY. THEY TOLD US ANY EXTRA TIME HAS TO BE TAKEN CARE OF BY THE OWNER OF THE VEHICLE.
- DEDUCTIBLE
- ALL PARTS WERE NEEDED TO COMPLETE THE REPAIR BY MANUFACTURER SPECIFICATION. ORIGINAL PARTS WERE REQUESTED BY IAH AND AMERICAN AUTO SHIELD WOULD NOT RELEASE THE FUNDS NEEDED TO PURCHASE THE OEM PARTS. WE WERE TOLD THAT THE EXTRA HAD TO BE TAKEN CARE OF BY THE OWNER OF THE VEHICLE. AFTER THE MULTIPLE CONVERSATIONS I HAD WITH MR. BLANCK, HE HAS INFORMED ME TO REPAIR THE VEHICLE BACK TO MANUFACTURER SPECIFICATIONS. THIS WAS PERFORMED BY THE CUSTOMER REQUEST. ALL TIMING PARTS ARE OEM PARTS FROM THE HYUNDAI DEALERSHIP.
BRUCE B. gave our service a 5 star review on 8/29/2024
